September 27, 2021

Halifax UK | Can we assist?

What’s a Mortgage video name?

Mortgage Video name is our service providing face-to-face appointments with a mortgage adviser utilizing video expertise.

How can a Mortgage Video Name assist me?

Mortgage Video Name is safe and simple to make use of. It gives the comfort of talking to a mortgage adviser head to head from wherever fits you greatest.

You’ll have the ability to see your essential paperwork on display in the course of the software – and ask any questions as you go alongside.

Most often you’ll be able to add your paperwork to us straight out of your laptop, or by taking a photograph of them in your sensible telephone.

How does a Mortgage Video Name work?

You’ll be able to have a Video Name at a time that’s appropriate for you.

Name us on 0345 850 3705 . We’re obtainable from 8am – 8pm Monday to Friday and 9am – 4pm Saturdays. 

As soon as a time is agreed, we’ll electronic mail you with particulars of the way to be a part of.

If utilizing a laptop computer or desktop, you may be requested to hitch a safe assembly.

If utilizing a pill or smartphone, you will want to obtain the free CISCO WebEx app out of your gadget’s app retailer.

On the time of the appointment the mortgage adviser will name you in your telephone to information you thru the straightforward setup.

Throughout your appointment you’ll see your mortgage adviser always, and your paperwork shall be specified by the principle a part of the display.

You’ll be emailed a replica of your paperwork as quickly as your appointment is over.

What’s one of the simplest ways to arrange?

A very powerful factor is to search out someplace non-public and cozy the place you’ll be completely satisfied speaking about your funds with out distraction.

Additionally guarantee that you’ve a powerful safe broadband connection.

You’ll be requested in regards to the property, your revenue and bills.

It’s essential to have paperwork like your pay slips, tax statements and financial institution statements helpful. You’ll be given a full listing of what you want after we’ve understood your scenario.

For those who’re going to make use of your pill or smartphone, you’ll have to navigate to your app retailer and set up the Cisco WebEx Conferences app earlier than you’ll be able to be a part of a video name assembly.

For laptops and desktops, your mortgage adviser will ask you to hitch a safe assembly when it’s time to start out your appointment.

What units can I take advantage of for a video appointment?

  • Laptop computer and desktop computer systems.
  • Pill and smartphone units.
  • The above units have to be related by broadband and be enabled with webcam, audio system and microphone.

This service works on hottest computer systems and tablets. You’ll see a message on display throughout set up in case your web browser or working system isn’t suitable. Generally that is simply resolved by updating to the most recent model.

What can we do if it’s a joint mortgage software?

For joint purposes, we are able to join from a number of areas, so don’t fear in case you are not in the identical bodily location. All events want the required expertise (laptop computer, desktop, pill or smartphone) then we are able to conduct the appointment over video.

We’ve carried out video calls from accommodations, work, overseas and oil rigs to be able to enable you to get an acceptable time to assist you together with your mortgage.

Factors to recollect

  • Your mortgage adviser will information you step-by-step via your mortgage software, and reply any questions you will have.
  • You’ll have the ability to overview your paperwork on display together with your mortgage adviser.
  • You’ll be able to work via the applying at a tempo that fits you greatest, and take a break for those who want to overview your mortgage illustration.
  • The appointment can take as much as two hours. You’ll be getting the identical degree of knowledgeable service as you’ll in department, or over the telephone.
  • All you want is a quiet house, a pc or pill with a video digital camera, and a broadband connection.
  • Utilizing 4G or 3G cell could cut back the standard of the service, and your cell knowledge supplier could cost you for the info use.
  • For those who want to not be on digital camera, that’s fantastic, you’ll be able to merely flip your digital camera off.